STEPHANIE WEST CONSULTANT OPHTHALMIC SURGEON
Specialist squint, double vision and children’s eye care in Southampton
Privacy & data protection
This notice explains how Stephanie West Limited collects and uses personal information when you visit stephaniewest.co.uk, contact the practice, request patient information or follow an online booking or referral link.
This website is not an emergency service. Please do not use an online form for urgent medical advice or submit more medical information than is necessary.
The essentials
A clear summary of the principles applied to information collected through this website.
This may include contact details, the reason for an enquiry, a requested leaflet and limited technical information about use of the website.
Information about health is special category data and receives additional protection. Please avoid sending detailed medical histories through general website forms.
Information is shared only where necessary with the practice team, healthcare providers, trusted service suppliers or where the law requires it.
Optional follow-up or marketing contact requires a separate choice. You may withdraw consent, object to direct marketing and exercise your data protection rights.
Full privacy notice
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Stephanie West Limited, trading as Stephanie West Consultant Ophthalmic Surgeon, is the data controller for personal information collected directly through this website and handled by the practice.
You can contact the practice about privacy or data protection at ask@stephaniewest.co.uk or by writing to:
Stephanie West Limited
c/o Spire Southampton Hospital
Chalybeate Close
Southampton SO16 6UY
This notice mainly covers the website and online enquiries. When you use an external booking, hospital, review or video platform, that organisation may also process information under its own privacy notice.
The information collected depends on how you use the website and may include:
Please provide only the information needed for the enquiry and avoid including highly sensitive or extensive clinical detail in a general website form.
We normally receive information:
If information is provided about another person, the sender should have an appropriate reason and authority to provide it.
We use contact and enquiry details to respond, arrange an appointment, provide requested information and administer the practice. Depending on the circumstances, this is necessary to take steps at your request before a contract, to perform a contract, or for the legitimate interests of operating a safe and responsive medical practice.
Where it is necessary to use health information to respond appropriately, arrange or provide healthcare, the processing may rely on the health or social care condition in Article 9(2)(h) of the UK GDPR and the relevant provisions of the Data Protection Act 2018. Information is handled subject to professional confidentiality.
We use information submitted through the download form to provide the selected information and understand which resources are useful. Any optional follow-up or marketing contact is based on your consent and is not required to access patient information.
We use technical information to maintain, secure and improve the website, prevent misuse, diagnose errors and keep appropriate records. This is generally based on legitimate interests and, where applicable, legal obligations.
Non-essential cookies, analytics and similar technologies are used only in accordance with your consent choices. Strictly necessary technologies may be used without consent where they are required for the site to function or to remember your privacy choices.
Information may be used where necessary to comply with law, professional duties, regulatory requirements, insurance obligations or to establish, exercise or defend legal claims. Health information used for legal claims may rely on Article 9(2)(f).
Information submitted through a website form is used to deal with your enquiry. General forms are not intended for urgent advice or for detailed medical records. If the enquiry leads to clinical care, relevant information may be transferred into the secure practice or hospital record.
The download form may record your name, email address, optional telephone number, whether the leaflet is for an adult or child, the selected information sheet and an optional question. A separate optional box controls whether Stephanie West’s team may contact you about the enquiry. Declining optional contact does not prevent access to the leaflet.
Booking and referral buttons may take you to services operated by third parties, such as a practice-management, hospital or specialist booking platform. Information entered directly into those services is also governed by the provider’s privacy notice. The practice receives the information needed to manage the appointment or referral.
Ordinary email is convenient but may not always be suitable for highly sensitive or urgent medical information. The practice may suggest a more secure method where appropriate.
Cookies and similar technologies may be used to:
Strictly necessary cookies do not require consent. Non-essential analytics, advertising or third-party media cookies should not be activated until you have made a choice through the cookie banner or preference centre.
Embedded content from services such as YouTube, Google, TopDoctors or Doctify may behave as though you visited the provider directly and may collect device or usage information in accordance with that provider’s privacy settings and notice.
You can change your choices through the site’s cookie-preference control. You may also use browser settings to delete or block cookies, although some website functions may then work less effectively.
We do not sell or rent personal information. Where necessary and proportionate, information may be shared with:
Service providers should receive only the information needed for their task and must protect it in accordance with their contractual and legal duties.
Some website, cloud, email, analytics, video or booking suppliers may process information outside the United Kingdom.
Where personal information is transferred internationally, the practice or relevant provider must use an approved safeguard where required, such as UK adequacy regulations, the UK International Data Transfer Agreement or an approved UK addendum to standard contractual clauses, together with appropriate security measures.
You may contact the practice for more information about safeguards relevant to information controlled directly by Stephanie West Limited.
Information is kept only for as long as it is needed for the purpose collected, to meet legal and professional duties, and to deal with possible queries or claims.
Information may be deleted earlier where it is no longer needed, or retained longer where lawfully required.
Reasonable technical and organisational safeguards are used to reduce the risk of unauthorised access, loss, misuse or disclosure. These may include access controls, secure hosting, updates, backups, malware protection, staff confidentiality and the use of secure clinical or booking systems for appropriate information.
No online service can guarantee absolute security. Please contact the practice promptly if you believe information has been sent to the wrong recipient or that a privacy or security incident may have occurred.
The practice does not make decisions about your care or eligibility based solely on automated processing through this website, and does not use website data for automated profiling that produces legal or similarly significant effects.
Depending on the circumstances and lawful basis, you may have the right to:
Rights are not absolute and may be limited where information must be kept for clinical safety, legal obligations, professional duties or legal claims. Identity may need to be confirmed before a request is completed.
To make a request, email ask@stephaniewest.co.uk. Please do not send identity documents unless requested through an appropriate method.
The website contains information about children’s eye care, but contact, booking and download forms are intended to be completed by an adult, parent, guardian, carer or authorised professional rather than independently by a young child.
Please provide only the minimum information needed to explain the enquiry. Where a parent or guardian provides information, it may include the child’s name, age, contact arrangements and relevant eye or health information.
Data protection rights belong to the child. Depending on the child’s age, understanding and the circumstances, a parent or guardian may exercise those rights on the child’s behalf, or the child may be able to exercise them personally.
The practice does not knowingly use children’s information collected through the website for behavioural advertising or general marketing to the child.
Please contact Stephanie West Limited first if you have a question, wish to exercise a right or are concerned about how information has been handled.
Email the practice Contact page
You also have the right to complain to the UK data-protection regulator, the Information Commissioner’s Office. Details are available at ico.org.uk/make-a-complaint.
This notice may be updated when the website, suppliers, forms or legal requirements change. The current version and review date will be shown on this page.
Controller: Stephanie West LimitedWebsite: stephaniewest.co.ukReviewed: 28 July 2026
A simple privacy promise
Your information should be used only for clear and appropriate purposes. Optional contact remains optional, health information receives additional protection, and you can ask questions about how your data is handled.