What patients say

“3 years of prisms on my glasses that didn’t work, 3 years of not being able to drive and 2 serious falls, a broken arm and a cracked skull! Ms West operated on my eye, I was back home a few hours later and it was a miracle! I could see properly again. Ms West was brilliant. I had every confidence in her and the team and was treated with such care. Fantastic!”

“I was fully confident in Miss West and the team around her. Everyone explained everything and were so supportive and kind. I had no worries about the procedure at all.”

“All you would expect from a private clinic: friendly but professional and kind.”

“Very friendly and approachable. Miss West explained everything very well and didn’t rush us. She was excellent with my 3 year old.”

“All you would expect from a private clinic, friendly but professional kind”

“All great, friendly and informative.”

“First rate and would thoroughly recommend it.”

“Absolutely no complaints. Staff are always friendly and helpful.”

“It’s very scary having to get anything done to your eyes but from first meeting Miss West I was completely at ease. She explained everything very simply and well. I am so confident that I have no hesitation booking my surgery.”

“Very professional and great with my autistic daughter; made her feel calm and listened to.”

“Very pleasant and helpful detailed consultation. I felt that every care was being taken to understand and explain my problem.”

“I booked an appointment with Miss Stephanie West through BUPA and clearly explained my daughter’s age and conditions. I was unexpectedly charged £100 just for an eye-drop, and only…”

“I found my consultation with Miss West to be very informative and she was clear and precise during discussions regarding my condition.”

“We were very pleased with our appointment with Miss West. Everything was thoroughly explained and much care was taken to make sure our son was comfortable and knew what was happening. We were very happy with the outcome and follow-up letters. Thank you.”

“I was very pleased with the attention I received, especially as Miss West drew together the possibility that several medical events I had experienced were connected, which until then had been treated in isolation by other medical practitioners.”

“Dr West was very reassuring to a patient who has a phobia of needles and had a traumatic last experience undergoing eye surgery. Dr West took time to ensure I understood the process and was very much part of the decision making for my treatment. Everything has gone perfectly and I would highly recommend Dr Stephanie West.”

“All very good. Thank you.”

“West IS Best”

“I was admitted to Spire Hospital Southampton and had corrective eye surgery carried out by Miss West. She explained the procedure in full and I understood completely. All went well and the care at Spire was excellent.”

“All very good. Thank you”

“Very easy process for outpatient appointment. Staff are friendly and helpful”

“Sympathetic and professional clear explanation if everything involved with my treatment”

“The whole experience and outcome was good. One observation is that the private room on the day of surgery was very very cold.”

“Absolutely incredible experience today with Stephanie and Tom, they put our mind at ease and were amazing with our daughter. I am so happy and grateful that we found Stephanie and Tom, I…”

“I was very impressed with Miss West and the time she took and explain everything both to myself and Josh.”

“From initial consultation, to surgery and post-op advice, Miss West was fantastic. Answered all my questions and provided lots of information.”

“Very pleased with everything, so far.”

“Very satisfactory appointment. Bang on time, immediately felt confident and reassured. A good clinical review, opinions plan from Miss West and Miss Ellis the Optometrist proceeding to surgery”

“We were extremely pleased with the service that was provided at the clinic. Miss West was kind courteous and very professional. She was extremely knowledgeable and explained everything in…”

“Thank you, Miss West and team, for your outstanding care with Esther’s eye correction. Your skill, kindness, and professionalism have truly made a difference to her quality of life. We’re beyond…”

“Miss West, Joy and team were absolutely brilliant, I can’t fault them. I would highly recommend Miss West to anyone for surgery as she is very caring and professional individual, she made me…”

“Stephanie and her team provide excellent care. I always feel listened to and reassured. Her level of care is exceptional throughout pre op, post op and follow up.”

“Excellent and professional”

“Miss West and her Orthoptist colleagues have been so professional, kind and child focused in our daughter’s care - we are so delighted to have their input in her vision journey”

“Stephanie is excellent, takes the time to explain everything to you and makes sure that you understand. Thank you for a great experience. I would also like to compliment the secretary Joy…”

“Stephanie is a credit to her profession. A genuine subject matter expert, with a diligent, professional and amiable approach.”

“My daughter had her squint corrected with Stephanie. Throughout the whole process Stephanie and her team were great, they really made my daughter feel at ease and we are delighted with the results”

“As always, the service we receive from Miss West and her team is superb; thank you :)”

“Very attentive and listen to what you have to say and very helpful and answer all the questions you might have”

“Friendly, helpful and informative Miss West made me and my wife feel comfortable from the start, explaining exactly what was needing to be done to rectify my problem, the likely timescales and…”

“All staff were very helpful and friendly,”

“The whole team at the Spire Hospital Southampton were fantastic. Nothing was to much trouble and everything they said they would do they did. What we epically liked was tests were completed and…”

“Very professional, friendly, understanding, patient, lovely manner, really felt my daughter was in the best hands.”

“We recently had the pleasure of having our daughter’s eye surgery performed by Miss West at Spire Southampton Hospital, and we couldn’t be more impressed with the entire experience. From the initial…”

“thank you so much.”

“We were seen sooner than expected, my 5 year old son was put at ease and the diagnosis and plan to manage was very clear.”

“My first visit to the Spire Hospital… I found the visit to be polite and professional.”

“very nice visit, everything explained and advised.”

“Dr West was nice and friendly. Good with kids. Gave good advice. Would recommend her.”

“Excellent…”

“I received an outstanding service from Miss Stephanie West and her team and the operation was a complete success.”

“Miss West is excellent. Whilst treating our 5 year old, alongside her skill & expertise, she has a calm, reassuring manner and takes time to answer questions.”

“Miss West was lovely, very professional and obviously is very knowledgable”

“Excellent consultation, everything explained in understandable terms.”

“Charged us £75 cancellation fee, despite us informing them more than 48 hours in advance that my daughter had become poorly and required regent NHS care. Hence, we no longer required the private appointment. Really terrible service, putting money over level of care and service.”

“A very thorough examination and explanation. A very gentle and kind lady who took the time to explain. Highly recommended”

“Everything was really good. Very impressed.”

“Miss West was excellent with our daughter. Took the time to check everything thoroughly and explain everything to us clearly. An excellent experience”

“Miss West was recommended by Mr Packard. I am very pleased to keep seeing her”

“Nice location. Friendly, knowledgeable and excellent treatment by Stephanie West.”

“Really informative consultation”

“Thoroughly recommend Miss West”

“I felt listened too, relaxed & felt my needs were met.”

“Nothing to add, we felt supported.”

“Just an amazing experience all round and Miss West was very accommodating to find an early surgery slot.”

“Miss West was highly professional and also very kind. She examined me thoroughly, then took the time to explain my condition to me. I was very impressed and completely satisfied.”

“Cannot fault the preliminary discussions, the actual treatment or the outcome. Miss West is a very talented consultant and I would happily recommend her.”

“I greatly appreciated the thoroughness.”

“Friendly, helpful, thorough and takes the time to explain everything.”

“Miss West had restored my faith, she corrected a previous surgery with ease. Just wish I had found her the first time round. Would not hesitate to recommend her to anyone I know”

“Superb treatment, couldn’t fault it”

“Brilliant visit, thank you so much for your expertise.”

“Miss West was extremely professional, efficient and charming. She inspired confidence in the treatment given.”

“One word ‘amazing’”

“Miss West and her medical team were excellent. The admin leaves a lot to be desired.”

“Miss West has been superb throughout my time with her.”

“Everything went smoothly and Miss West was charming and very professional.”

“Very pleasant helpful doctor who answered all my questions and left me feeling reassured.”

“Thoroughly professional giving us a thorough layman’s briefing on the possible ways forward, risks and outcomes.”

“Highly professional and understood my needs.”

“Highly recommend Miss West I was treated with respect and in a warm friendly manner on all appointments. My treatment went well with great result I couldn’t be happier.”

“Listened and carefully considered all symptoms and offered possible solutions after it was established my issue was not eye related.”

“I was very pleased with timing and facilities at Spire Southampton and with the very professional attention and advice that I received from Miss West and her colleague who took readings about my…”

“Miss West was excellent. Put me at ease and explained everything in terms I understood. She was friendly and professional and I felt well taken care of at all times.”

“Most caring, empathetic, re-assuring and knowledgeable… I now await follow-up instructions. Many Thanks.”

“Hi I found Miss west to be kind and sympathetic to my Diplopia problem, Should I have further problems in the future I would return and see Miss West”

“Miss West is brilliant, my surgery was fantastic. I would highly recommend her to anyone thinking of doing this. Friendly and takes the time to listen.”

“Miss West was very kind and took the time to talk to me. I would highly recommend.”

“Very professional”

“Great appointment with Stephanie West. She put us at ease and explained options clearly. Would definitely recommend her to others.”

“Great treatment for my son.”

“Excellent support and knowledge provided, adapting language to suite different age of patients. I’m my case for me 10 year old.”

“very happy”

“Great service”

“Miss West was fantastic. She was thorough and kind. She gave us lots of useful information. She has an excellent way of dealing with young patients and their parents.”

“Ms. West was friendly and took the time to discuss all my concerns about my daughter. The office is professional and clean. Would highly recommend the staff at Southampton Spire.”

“Miss West and Ms Ellis were great with my son, they gave us all the information we needed and we felt very comfortable to ask lots of questions. Great hospital. Would definitely recommend them both…”

“Miss West put me at ease immediately and explained in detail the prognosis of my concerns. This made any decisions relatively simple. Very grateful.”

“Enabled me to make future decisions more easily”

“We were extremely impressed with both Miss West and Helen. They were so thorough, helpful and supportive.”

“Miss West was excellent - wouldn’t hesitate to recommend”

“I can recommend all above but the admin system is below par. There isn’t backup support when admin staff are off sick or on holiday. I have left messages to secretary and it gave an answer message she…”

“From the moment we walked in we knew we chose the right place, unbelievable support, care, and knowledge, would recommend without hesitation.”

“After a protracted and stressful appointment booking process it was a relief to speak to Miss West and her colleague Mrs Leary. They are both very professional, kind and understanding. I have every…”

“I was given very good layman’s terms for possible eye correction.”

“I would highly recommend Stephanie West. She gave excellent care and advice and was extremely thorough.”

“Miss West is always very helpful and reassuring.”

“I had total faith in Miss West that she would do her best in the strabismus surgery. My result is better than I expected with clear vision, no double vision in the majority of my eyesight. Her calm approach…”

“Only critics was I had to wait 20 mins after my appointment time, this in itself was acceptable but I did not know if they were aware I had arrived. A meet and greet would be good even if it were…”

“I found Miss West very helpful and friendly. Gave me excellent advice and was reassuring every step of the way. The operation so far has been very successful.”

“First class service excellently communicated”

“Really happy with the service Miss West and her team provided my daughter. We was seen really quickly after my first contact with the medical secretary. Thank you.”

“I found Miss West very friendly really professional left me with a lot of confidence in my upcoming operation. Any concerns I had she was happy to put my mind at rest and answered all my questions I…”

“Very good. A great personality and put me at ease. She explained things simply and clearly. I look forward to the rest of my treatment.”

“Miss West comes over as very competent and helpful. She explained the procedures, what was involved, the likely outcome, and the risks. I came away feeling confident about going ahead with the procedures.”

“Very reassuring. Friendly and professional”

“Miss West explained the procedure and expectations of the result. At the moment very pleased with the results of the surgery.”

“Any future surgery complicated by living in Wales. Several months wait ahead hoping for improvement before decision on this.”

“Highly informative and very satisfactory.”

“Good communicator. Explained complex issues in an easy to understand way from the many questions I asked! Comprehensive examination and diagnosis. Would recommend.”

“Very kind, clear and made us feel well informed.”

“Very good experience. Kind and reassuring.”

“Definitely would recommend Miss West. She explained everything from the very first appointment and was very friendly and knowledgeable.”

“It was an absolute pleasure to meet and consult with Stephanie about my vision needs. She is unbiased, professional, calm and meticulous and gave me great confidence in her advice with finding suitable options. She was definitely instrumental in helping me achieve a fantastic outcome.”

“Great service”

“I certainly would. Felt extremely comfortable and confident that I have had very good advice and was grateful for the time and care Mrs West gave me”

“Very caring and thorough and prepared to spend time with you”

“Miss West was very friendly, putting my son at ease and professionally carried out the procedure.”

“Dear Miss West, Thank you so much for your kindness and understanding about my anxiety over eye op. Please also thank all staff who looked after me so well. I am amazed at my change in vision. Thank you”

“Dear Miss West, you have never let me down, when you said you would do, you did just that. I have always had faith in you from the first time we met. Thank you is not enough, you are a unique and amazing person and a very kind and caring one too, you care for your patients, and I will never be able to thank you enough. You have given me back my self-confidence. Thank you so much”

“My thanks for restoring my sight can never be adequate. You have given me back my life. After a rehearsal last week, a colleague said: “You’ve not stopped smiling all evening.” That says it all. Thank you so much.”